Ryviu reviews app is used in gempages product page, "WRITE A REVIEW" is displayed incompletely, and QA is missing in the comments section. Can Ryviu integration be further optimized?

Idea 3

in Feature request · Seller 171 · last year

Comments 3

GemPages teamTeam20 Dec 2024
Hello @Seller 171 , Thank you for reaching out! GemPages is fully integrated with Ryviu, so this issue might be due to a small conflict with the theme style or the app itself. I recommend contacting our support team via live chat support or by emailing us at [email] (mailto:[email]). Our team will be happy to assist you with further investigation. If you have any additional questions or concerns, please don’t hesitate to reach out to us. Best, The GemPages Team.
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- Seller 17121 Dec 2024
  Hi James, I have communicated with Gem Pages engineers via live chat, and I received a reply that the QA part of Ryviu reviews is not integrated. Thank you for being so supportive. Best, Andy.
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  - GemPages teamTeam23 Dec 2024
    Hi @Seller 171 , Thank you so much for getting back to me. That’s correct - the QA feature is a separate part of Ryviu, and it hasn’t been fully integrated with GemPages yet. Ive noted this for our Development team to review further. In the meantime, I would like to suggest an alternative solution that might help you bring this feature to GemPages pages via the GemPages Shopify App Element. You can refer to this article (https://help.gempages.net/articles/shopify-app-element) to learn more about the element and follow this Ryviu article (https://docs.ryviu.com/en/articles/106-add-ryviu-s-quest
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    Hi @Seller 171 , Thank you so much for getting back to me. That’s correct - the QA feature is a separate part of Ryviu, and it hasn’t been fully integrated with GemPages yet. Ive noted this for our Development team to review further. In the meantime, I would like to suggest an alternative solution that might help you bring this feature to GemPages pages via the GemPages Shopify App Element. You can refer to this article (https://help.gempages.net/articles/shopify-app-element) to learn more about the element and follow this Ryviu article (https://docs.ryviu.com/en/articles/106-add-ryviu-s-questions-and-answers-block-to-your-product-page) for steps to integrate the QA feature with GemPages. Please try it then let us know how it goes. If you have any questions or concerns, please do not hesitate to contact us via live chat support. Our team will be happy to assist. Best, The GemPages Team.