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Page: "Descubre el Mineral que tu Alma Pide" (store: kyo-energycrystals-shop.com) Problem history: 1. I edited a button link in the GemPages editor 2. When trying to publish, the warning "The GemPages Theme Helper is disabled" appeared — I activated it 3. I published again and "Publishing Error (1)" appeared 4. I tried again after clearing browser cache — the system indicated it published successfully 5. However, the live page (kyo-energycrystals-shop.com/pages/descubre-el-mineral-que-tu-alma-pide) still shows the old content and link, with no changes Can you check on your system side why the publication is not being reflected in the live store? I suspect it may be related to a recent theme change in my Shopify.
Question: I need to add Report Bug to a page - simple form with user email address, text, a submit button which sends email to my email address. I looked at Contact Form but couldn’t get it to work… Thank you! Michael
Even though the tiles are set to the same size and the source files have the same dimensions, the tile sizes appear different on the phone.
In the gempage builder I can upload my photo and save it , but in the shopify page as a customer the photo won’t upload
I like that i can change the Font source in the Preferences. I switched from Google Fonts to Bunny Fonts but now the font-display is not on “swap”. Would be nice to set the font-display automaticly to “swap” on the Backend or let the user choose.
Hello, we’ve been using gempages for months.. It now seems that we can’t sync our product. Our front end is fine but the editor can’t seem to sync our product.
Hello, if I search for the popup element, no result comes up. Instead, if I want to create a popup I have to create a button > Link > After click > Popup > Create popup. But after that, and all the set up the popup, doesnt shows up when I click on the button. I dont know if it is related to the absence of the element in the search. Thank you for your help. Gautier
Invalid translatable content hash.When using gempages to translate multiple languages, the problem of invalid translatable content hash has occurred again, and the English part of the translation interface has always been blank, which has seriously affected our work. Moreover, this problem has occurred repeatedly. I don’t know why. Now we are facing the launch of new products. Because of your problem, our business has been seriously affected. Moreover, when I sent a message, it showed that it could not be sent, and no one helped to solve the problem.
I am having issues with saving the phone number correctly, as it cant take the format that's in the phone number section in the button, I cant have it accept the +1 855-123-4567 number I have, which causes issues with dialing the number.
Even after setting Featured products and enabling it. Nothing appears in the website.
I am writing to formally escalate a long-standing and unresolved issue regarding the Article List functionality in the Gempages Builder. Despite last conversations the problem remains unfixed even after more than 24 hours (dated 16-June). I’ve repeatedly had to explain the same issue again and again to multiple support guys, which has resulted in the loss of valuable time and caused significant frustration. This is not only inefficient but also unacceptable given the time-sensitive nature of my work. I have wasted hours trying to clarify the issue, yet it remains unresolved. This lack of resolution and accountability is extremely disappointing. I now request that this issue be escalated to the highest level of technical or customer support management immediately. I expect timely and effective resolution, along with a clear explanation of why the issue has taken this long to address. Please treat this with utmost urgency and respond with a resolution plan at the earliest. Page URL: https://www.ask-the-fox.com/pages/brandschutz
Everytime I try to copy a layout of a website using the link, a prompt comes up “Oops! Couldn't capture the website. It might be due to internet issues or the website blocking our capturing tool. Try later or capture manually. If you need assistance, feel free to ask!“ I’ve my wifi just beside me so for sure that internet issues are not there. Could be an error in the gempages software…
Hi, I have observed that margins do not seem to work between two rows. I have set outer margings which create a space or distance to the section. However, there is no space created between the rows themselves. Both rows have the following setting. I think both boxes should be a lot more further apart and have the same distance to each other than they have to the section limit.
I launch the app from Shopify dashboard, click on “Sales Funnels” in the sidebar, click on my funnel, and it just loads a blank page. I need help now!
Product description in the product list opens on click of show more, but does not close again. Can this be fixed?
The submit form dosen’t work, it takes me to a blank page of the website.
but when I see live preview it’s seems okay
I can’t believe the amount of bugs i’m facing when using gempages. From weird gaps and spacing between images and their borders to published sections turning out way differently on the live site. It’s been embarrassing as a business to say the least…
Hi, the video that plays via YouTube link stopped working a few days ago. I replaced the video link and created a new section and got it working again. Less than 24 hours later, it stopped working again for no particular reason.
I’ve been having this problem for a while now and though it would be discovered and fixed. When i am in the Custom Code window, if I try to click and highlight some code, the highlighting happens on the line below. Sometimes it is back to normal - but it’s rare. I have gotten used to clicking above the selection that I actually want to click - but it’s an unnecessary pain. Have attached a screen grab
I have updated the font-color of ADD TO CART texts in edit to white, but it appears black in preview. Could you please check? Thanks
When selecting a variant within a product element in a collection, the “Product Price” element does not sync in the display for JUST ONE VARIANT — the free consultation / free variant. If I change to price to 0.01, 1, 25, etc, the product price syncs and displays properly on the website. Moreover, the product price element syncs / displays properly in the GemPages editor as well, but when actually viewing the page, variants with a price of zero do not have a proper product price display of 0.00 as well. See luminarcentral.com/collections/all
hello, my page closes automatically when I want to modify it, I just paid the subscription !
The Read More button won’t appear once the page is published. Within Gempages, it appears correctly but once the page is published, the text is not visible frontend backend editor